Shipping Perishable Items

Please review the following policy regarding shipping and handling of perishable items:

1. Shipping Process: Once your order has been processed and dispatched from our facility, it is handed over to the designated shipping carrier for delivery to your specified address. We ensure that all packages, are labelled as perishable items, are securely packed and handled with care. We ship weekly Monday - Wednesday.
2. Shipping Delays: While we strive to provide accurate estimates for delivery times, please note that we are not liable for any shipping delays that occur after the package has left our facility. Delivery times may vary due to factors beyond our control, including weather conditions, carrier delays, customs clearance procedures (for international shipments), incorrect address provided by the customer, and any other unforeseen circumstances.
3. Perishable Items:All our products are perishable and require refrigeration or freezing to maintain freshness. In the event of a delay during transit, thawing of the product may occur. If the product is still cold and below 4°C (40°F) upon arrival, you can safely place it in the refrigerator and follow thawing instructions. If you are not completely satisfied with your order, please contact us within 12 hours of delivery.
4. Tracking Information: Upon shipment, you will receive an email containing tracking information from the courier for your order. We encourage you to track your package using the provided tracking number for real-time updates on its whereabouts.
5. Communication: In the event of a significant delay or any issues with your shipment, we will do our best to communicate with the shipping carrier to resolve the issue promptly. However, please understand that certain situations may be beyond our immediate control.
6. Liability: Comeau’s Sea Foods Ltd is not liable for any damages, losses, or inconvenience caused by shipping delays. We appreciate your understanding in this matter.
7. Policy Updates: We reserve the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or need further clarification about our shipping policy please view additional comments regarding our policy here: https://www.willykrauch.com/pages/shipping-returns or contact us at:

Phone: 1-800-758-4412
Email: info@comeauseafoods.com